How to File a PayPal Appeal

Buyer Appeal Process
1. Log into your PayPal account and select “Contact Us” from the options along the bottom of the screen. Select “Speak to Us” to open a window that contains contact information and a Web PIN number you will need to provide the agent.
2. Call PayPal customer service at 888-221-1161. Provide the Web PIN number and bypass remaining automated options by speaking the word “agent” to initiate the call transfer or wait for the automated agent to finish and then initiate the transfer.
3. Inform the PayPal representative that you want to file an appeal. Provide your dispute Case ID number and reason for requesting an appeal. Follow instructions for submitting new supporting evidence by fax or postal mail.
Seller Appeal Process
4. Log into your PayPal account, select the “Resolution” tab at the top of the screen, then choose “Closed Cases” from the drop down menu and select the case you want to appeal and click the “Appeal” button to open a new window.
5. Enter required information in the online appeal form, which includes the reason for the appeal and a statement of supporting evidence. Submit the online form, and a PayPal representative will contact you by phone or postal mail with additional instructions.
6. Provide documentation requested by PayPal. This can include the returned merchandise or the empty box, and comply with requests to complete an affidavit or file a police report.