How to Return an Item Purchased on PayPal

1. Ask the seller via email or telephone if you can return the item and if the company will pay for return shipping. Inquire about additional policies, such as including a reason for the return or the original invoice.
2. Navigate to the PayPal website and log in to your account using your email address and password.
3. Click the blue 'My Account' tab at the top of the screen, then click 'History.'
4. Scroll down and find the payment corresponding to your purchase, then click the 'Details' link next to 'Payment Status.'
5. Click 'Return Shipping Label' located at the bottom of the page. Enter the shipping information, then click 'Continue.'
6. Double-check the information you provided on the form, then click 'Pay and Continue.' Print the label by clicking 'Print' in the dialog box and check your email for confirmation from PayPal.
7. Take the item and label to your nearest post office. Ask the clerk to pad the item, if necessary, and box it. Include any additional items required by the seller.
8. Purchase Delivery Confirmation to have a backup record of delivery, then attach the label to the package and mail it.