How to Stop a PayPal Dispute

1. Click on the link inserted into the email that is entitled 'Please respond by (Date) regarding Case # (Case number.) This is a fax cover sheet and not an email template. Write your claim into the box and send the fax to PayPal.
2. Go to the 'Resolution Center' and select the 'View Open Cases' tab. Select from the open cases that are on the drop down menu and click 'View.' Follow the necessary steps on this page.
3. Contact the disputer's e-mail address. Click on the 'Case ID' under the open cases menu to view the e-mail address. Speak to them by phone if you have access to their number. This may be listed on their site or as a signature in an email message.
4. Email chargeback-response@paypal.com if you are disputing a charge back. Fax 402-537-5755 to contact the charge back department as well.
5. Click the 'Contact Us' link found on the bottom of the site. Click 'Ask Now' to speak with a virtual agent and receive immediate help. Enter in a question and click 'Submit.'
6. Go to 'Contact Us' and select 'Call Us.' Click 'Create a Customer Service PIN.' Enter in your own PIN and click 'Done.' Call 1-888-221-1161 and enter in your Web Customer Service PIN. Address your problem to your assigned customer service agent.