How to Refund a Customer on PayPal

1. Log in to your Paypal account and click the 'Payments received' link at the top of the screen. Click the 'Details' link for the transaction you want to refund.
2. Scroll down to the bottom of the page and click the 'Issue Refund' link. Or press 'Ctrl'+'F' on the keyboard and search the page for the words 'Issue Refund' if you're having trouble locating it.
3. Enter how much money to refund into the text box. Then type a note to the buyer explaining what's going on and click the 'Continue' button at the bottom of the page.
4. Review the refund information and use the 'Edit' button to go back and correct any mistakes. If everything looks good, click the 'Issue Refund' button to confirm and send the refund.