How to Find out if a PayPal Account is Still Active

1. Visit the PayPal website (see Resources). Attempt to sign in with your pre-existing log in identification and password. PayPal passwords are at least eight characters long.
2. Reset your password. If you have forgotten the old key to the system, click on 'forgot your password.' A new page will open. Type in your current email address and complete the security test. An email will be sent to your inbox with password reset instructions.
3. Search by personal identification methods. Click on 'forgot email address' from the log in screen. Enter in the required information, which includes the bank account number that was previously attached to your PayPal account.
4. Confirm your identity. If your password has been locked, click the 'password' button from the Log In screen. Complete all mandatory security questions.
5. Contact Pay Pal directly. Call Customer Service (1-402-935-2050) or ask a question online for an immediate answer (see Resources). If you had a bank account or credit card tied to your old account, have the number handy (even if it is now closed).
6. Create a new account. If you are still unsuccessful in finding out if a PayPal account is still active, consider opening up a new account for your personal or business needs.