Thursday, July 25, 2013

Can Someone Take Their Money Back Through PayPal?


Chargebacks
Chargebacks are also called charge reversals, and occur when the buyer asks a credit card issuer to reverse a completed transaction. These charges occur on PayPal only when the buyer has used a debit or credit card. Most users ask for a chargeback only when the purchased item or service didn't arrive, was never completed, or was not as advertised. They may also ask for a chargeback when someone else used their credit or debit card numbers to buy an item they did not authorize.
Unauthorized PayPal Transaction
Unauthorized transactions that don't involve a debit or credit card can still be disputed. When a hacker breaks into a PayPal user's account or obtains the password via a phishing scam or similar means, the user can file an unauthorized transaction report. This report contains the specific transaction numbers and the reason for the problem, which must be reviewed by a PayPal customer service representative. PayPal requires users to report unauthorized transactions within 60 days of completion.
Unauthorized Debit Transaction
PayPal also issues a special PayPal debit card. Users who experience unauthorized transactions on this card can also file a report, but need to use a different method than for a regular PayPal transaction. PayPal debit card owners must fill out a report using the specific transaction details, then print and mail a copy of the report to PayPal's Debit Card Department, where it will be investigated by PayPal personnel. Users must dispute inappropriate debit transactions within 60 days, just as they must for regular PayPal transactions.
Considerations
Sellers can reduce the risk of buyers taking their money back via PayPal by communicating clearly with their customers at all times and providing clear return policies. If a chargeback or other dispute occurs, sellers have the option of disputing the claim by providing all transaction records and other information relating to the sale or service. PayPal and any related credit or debit card companies will consider this information in deciding the dispute.

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