How to Refund Return Shipping on PayPal

1. Log into PayPal and click the 'History' tab at the top of the screen. Look for the payment in question, and then click the 'Details' link next to 'Payment Status.'
2. Click the 'Issue A Refund' link and enter in the refund amount. This may be the entire order amount, or just the cost of return shipping.
3. Add a note to the buyer if you would like, then click 'Continue.' Check the final refund amount and click 'Submit.'
4. Click the 'Send Money' tab at the top of the screen if you issued a full refund. Enter the customer's email address and the return shipping amount. Click the 'Personal' tab and the circle by 'Payment Owed.'
5. Click 'Submit' and then type in a personal message, or leave the field blank. Double-check the email address, final amount and payment method, then click 'Send Money.'