How to Request a Refund From PayPal

1. Log in to PayPal using your email user name and password.
2. Select 'My Account' in the primary blue menu tabs just under the PayPal logo.
3. Go to the 'History' tab located as a subheading under the blue primary menu tabs.
4. Review the history to see if you are eligible for a refund. Transactions made within the previous 60 days are eligible while those prior to that are not. If you are eligible, get the seller's email contact information by clicking on 'Details.'
5. Send an email to the seller who will decide if he will issue you a refund. Explain the reasons why you want a refund and include all pertinent information, including pictures of items received.
6. File a dispute through the Resolution Center if the seller doesn't grant a refund by clicking 'Dispute a Transaction' then 'Item Dispute' and selecting the transaction in question when prompted. Provide the require details about why you want a refund and include any pertinent or supporting documentation.
7. Monitor the dispute on your PayPal account through the Dispute Resolution screen. If no resolution is made or further action taken within 20 days, the dispute is closed. Before the 20th day you can file a PayPal claim by calling 888-221-1161.