How to Have PayPal Collect Additional Information

1. Log into your Paypal account. Paypal lists basic details about all transactions made on your account, including payments sent and payments received. You also have the option of disputing any charges made to your account.
2. Find the transaction you're interested in learning more about. Transactions are arranged in chronological order, based on the most recent charges to your account. Paypal also gives you the option of looking only at payments you sent or payments you received.
3. Select the 'Details' button next to the transaction. This takes you to a new page with the details of the transaction listed. The name of the seller, the seller's location, the date of the transaction and the order number are all listed. If you're the seller, it shows you the shipping address of the buyer.
4. Visit the 'Frequently Asked Questions' section of the website and look for the 'Contact Us' section. Paypal collects additional information on a case-by-case basis and usually only when the buyer or seller files a dispute, such as a buyer who claims a seller never sent their item.
5. Contact Paypal directly about any questions or concerns that you might have. Include the transaction number, the email address of the buyer or seller and as much information as possible. If Paypal determines that more information is needed, the website will collect that information and let you know once it's done.